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Privacy policy

UPDATED ON 19 NOVEMBER 2025

At Arkadiko Partners we’re committed to protecting and respecting your privacy. For the purposes of UK data protection laws, we are the controller of and are responsible for your personal data. We are registered as a controller with the Information Commissioner’s Office (ICO) and our registration number is ZA654935.

This Policy will inform you as to how we look after your personal data either when you provide it to us directly or indirectly, in person, by phone, by email or when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.

Any questions regarding this Policy and our privacy practices, including any requests to exercise your rights, should be sent by email to our Privacy Manager at nina.cieslinska@arkadikopartners.com or our Managing Director colin.melvin@arkadikopartners.com.

HOW DO WE COLLECT INFORMATION FROM YOU?

We collect personal information either directly from you or sometimes from publicly available sources, such as LinkedIn. We may keep your details (name, email, job title, phone number(s), website address) plus any notes and actions related to meetings with Arkadiko Partners on OnePageCRM, a CRM software designed to focus on sales actions. OnePageCRM is guided by its own Privacy Policy that can be viewed here: https://www.onepagecrm.com/privacy.

We may also obtain information about you if you apply for a vacancy at Arkadiko Partners or contact us regarding our work. We store that information on Outlook and Dropbox.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

If you contact us regarding our services or engage us to provide services, we may keep a record of your name, phone number(s), job title, company name, email, website address, plus copies of documents you have provided and notes of our correspondence. We record and store this information on OnePageCRM and Dropbox. Should we record this information about you, we will erase it five years after our last contact with you.

If you send us personal information which identifies you via email, we may record your email and email address. We may also retain CVs or other information about you that you have provided for specific purposes, such as applying for a vacancy at Arkadiko Partners.

HOW IS YOUR INFORMATION USED?

Your data will only be used for the purposes indicated when you submit the data and as detailed under this privacy policy. We will only process your personal data when there is a lawful basis for doing so.

We have set out in more detail below, in a table format, the purposes for which we will use your data, and the legal bases which we rely on to do so.

If you choose not to provide your personal details to us, we may not be able to deliver the information or services which you have requested and in respect of which we have asked you for that personal data. If the failure to provide the personal data means that we are unable to perform a contract with you, we may have to cancel that contract, but will advise you of the same.

HOW LONG DO WE RETAIN INFORMATION FOR?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for only as long as is necessary for the relevant activity.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

WHO HAS ACCESS TO YOUR INFORMATION?

All the personal data we process is processed by our staff in the UK and Spain. We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

We share your personal data with the following third parties for the purposes set out in this privacy policy:

  • Third party service providers for the purpose of the provision of the services (for example, professional advisors, web developers, IT and accounting administration services);
  • Google Analytics, which we use on our website for web analysis;

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties unless you have asked us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

INTERNATIONAL TRANSFERS

In order to provide our services, we will sometimes need to transfer your personal data to recipients outside of the UK, e.g. to our self-employed consultants based in the US, Japan, Denmark and Spain.

Where we do so, we ensure a similar degree of protection is afforded to your personal data as in the UK. We do this by sending your data to countries that the UK has deemed to provide adequate protection (e.g. the EEA) or by entering into the International Data Transfer Agreement with the relevant recipient.

YOUR MARKETING CHOICES

You can choose whether or not you wish to receive marketing information from us. If you do not want to receive it, you can let us know by contacting us at info@arkadikopartners.com.

YOUR RIGHTS

Where we rely on consent as a lawful basis for processing, you have the right to withdraw consent to the processing of your personal data at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

You also have the right:

  • to request a copy of any personal data that we hold about you, as well as a description of the type of information that we are processing, the uses that are being made of the information, details of anyone to whom your personal data has been disclosed, and how long the data will be stored;
  • to be told, where any information is not collected from you directly, any available information as to the source of the information;
  • to be told of the existence of automated decision-making and the right not to be subject to a decision based solely on automated decision-making, including profiling, which produces legal effects concerning you or similarly significantly affects you;
  • to object to the processing of data where the processing is based on either the conditions of public interest or legitimate interests;
  • to have all personal data erased, unless certain limited conditions apply;
  • to restrict processing where you have objected to the processing;
  • to have inaccurate data amended or destroyed
  • to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.; and
  • to prevent processing that is likely to cause unwarranted substantial damage or distress to you or anyone else.

HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION

The accuracy of your information is important to us. If any of your details change or any other information we hold is inaccurate or out of date, or you wish to exercise your rights, please contact our Privacy Manager at nina.cieslinska@arkadikopartners.com or our Managing Director colin.melvin@arkadikopartners.com.

COMPLAINTS

If you have concerns or wish to make a complaint about how we process your personal information, you can submit your complaint by email to info@arkadikopartners.com. We will acknowledge your complaint within 30 calendar days of receipt. We will respond to your complaint without undue delay and aim to resolve all issues promptly.

SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION

When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your e-mail address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure.

As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

USE OF ‘COOKIES’

Like many other websites, the Arkadiko Partners website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This information helps us to improve our website.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.

To learn more about Google’s privacy policy visit: https://support.google.com/analytics/answer/6004245?hl=en-GB

To opt out of Google Analytics please go to the following link: https://tools.google.com/dlpage/gaoptout

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

For further information on cookies visit www.aboutcookies.org

LINKS TO OTHER WEBSITES

Our website contains links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

REVIEW OF THIS POLICY

We keep this Policy under regular review. This Policy was last updated in November 2025.