Privacy policy

At Arkadiko Partners we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who contact us via e-mail, how we use it and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By contacting us via email, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@arkadikopartners.com.

HOW DO WE COLLECT INFORMATION FROM YOU?

We may keep your details (name, email, job title, phone number(s), website address) plus any notes and actions related to meetings with Arkadiko Partners on OnePageCRM, a CRM software designed to focus on sales actions. OnePageCRM is guided by its own Privacy Policy that can be viewed here: https://www.onepagecrm.com/privacy/.

We may also obtain information about you if you apply for a vacancy at Arkadiko Partners or contact us regarding our work.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

If you contact us regarding our services, we may keep a record of your name, phone number(s), job title, company name, email, website address, plus copies of documents you have provided and notes of our correspondence. We record and store this information on OnePageCRM. Should we record this information about you, we will erase it five years after our last contact with you.

If you send us personal information which identifies you via email, we may record your email and email address. We may also retain CVs or other information about you that you have provided for specific purposes, such as applying for a vacancy at Arkadiko Partners.

HOW IS YOUR INFORMATION USED?

Your data will only be used for the purposes indicated when you submit the data or as detailed under this privacy policy.
We may use your information to:

  • send you communications which you have requested and that may be of interest to you (using the legal basis of legitimate interests);
  • carry out our obligations arising from any contracts or partnership agreements entered into by you and us (using the legal basis of contracts);
  • process a job application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for only as long as is necessary for the relevant activity.

WHO HAS ACCESS TO YOUR INFORMATION?

All the personal data we process is processed by our staff in the UK and Spain. We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties unless you have asked us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

YOUR CHOICES

You can choose whether or not you wish to receive information from us. If you do not want to receive it, you can let us know by contacting us at info@arkadikopartners.com.

YOUR RIGHTS

You have the right to withdraw consent to the processing of your personal data. You also have the right:

  • to request a copy of any personal data that we hold about you, as well as a description of the type of information that we are processing, the uses that are being made of the information, details of anyone to whom your personal data has been disclosed, and how long the data will be stored;
  • to be told, where any information is not collected from you directly, any available information as to the source of the information;
  • to be told of the existence of automated decision-making;
  • to object to the processing of data where the processing is based on either the conditions of public interest or legitimate interests;
  • to have all personal data erased, unless certain limited conditions apply;
  • to restrict processing where you have objected to the processing;
  • to have inaccurate data amended or destroyed; and
  • to prevent processing that is likely to cause unwarranted substantial damage or
    distress to you or anyone else.

HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION

The accuracy of your information is important to us. If any of your details change or any other information we hold is inaccurate or out of date, or you wish to exercise your rights, please contact us at info@arkadikopartners.com.

COMPLAINTS

You have the right to lodge a complaint with the Information Commissioner’s Office (the “ICO”) which can be accessed via https://ico.org.uk/concerns/ or their helpline on 0303 1231113.

SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION

When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your e-mail address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure.

As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

USE OF ‘COOKIES’

Like many other websites, the Arkadiko Partners website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This information helps
us to improve our website.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (”Google”). Google Analytics uses cookies to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website (including your IP
address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to
website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

To learn more about Google’s privacy policy visit: https://support.google.com/analytics/answer/6004245?hl=en-GB.

To opt out of Google Analytics please go to the following link: https://tools.google.com/dlpage/gaoptout

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

For further information on cookies visit www.aboutcookies.org.

LINKS TO OTHER WEBSITES

Our website contains links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

16 OR UNDER

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

REVIEW OF THIS POLICY

We keep this Policy under regular review. This Policy was last updated in April 2023.